Spotify allows streaming of millions of songs, videos and podcasts from around the world. The Swedish company was founded by Daniel Ek and Martin Lorentzon. Spotify is a digital music service that was launched in 2006. “With Salesforce our customer service easily scaled through rapid growth,” explains Forster.Email: (Android app support)Įmail: (report suspicious emails) The company started by using for fast customer support and later migrated to an integrated Sales Cloud and Service Cloud system for a customized solution with 360-degree customer views and collaboration. With Salesforce, Spotify has continued to offer amazing customer service since its days as a small startup. With a growing catalog of millions of tracks and 10+ million active users in 15 countries, preserving its culture and personality is an ongoing challenge. “That’s why we love Salesforce.” The company uses Salesforce for everything from collaboration to tracking progress against quarterly targets to recognizing group and individual achievements to helping customers. "Connections are important to our business," says Jonathan Forster, VP of Sales, EMEA. The company's approach isn't just for customers that philosophy is also core to how Spotify runs its business.
The service is integrated with Facebook, so users can easily connect with friends and share what they're listening to.
Spotify is passionate about making all the world's music easy to access - and even easier to share. That universal desire to connect and share is fueling the success of music service Spotify. From the mixed tapes of decades past to social media posts about what we're listening to right now, sharing favorite songs and artists has always been important to music lovers.
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